Member Login

FAQ & Troubleshooting

Q: I don’t know my username or password

A: Your residency program coordinator may know your username and initial password, which will work if you have never activated your account at

Know your username but not your most recent password? Go to and click “Forgot my password” for assistance. If this feature is not set up for your account, you may need to call the Help Desk toll-free at (866) 626-2878, extension 2200. They can reset your password for you. Once you can log in to, you will use the same username and password at

For further assistance contact Still OPTI by calling 660.626.2717 or emailing Lisa McDow:

Q: I’m logged in to but cannot access a specific video or resource. 

A: Contact Still OPTI for this one; there is probably an incorrect setting on the resource. Call 660.626.2717 or email Lisa (

Q: How do I log into New Innovations and complete evaluations?

A:  Click the applicable links below for a step by step guide on how to login into New Innovations and complete the faculty and resident evaluations: